At Puravcab Travels, customer satisfaction is important to us. This policy outlines when refunds are applicable and how they are processed.

1. Cancellation by Customer

• Cancellations must be informed as early as possible.
• Same-day or last-minute cancellations may attract cancellation charges.
• Advance payments, if any, may be partially or fully non-refundable depending on the timing of cancellation.

2. Cancellation by Puravcab Travels

• If a booking is cancelled by us due to vehicle unavailability or operational issues, a full refund will be processed.
• Refunds will be issued using the original payment method wherever possible.

3. No-Show Policy

If the customer fails to report at the pickup location at the scheduled time without prior notice, the booking may be treated as a no-show and no refund will be applicable.

4. Refund Processing Time

Approved refunds will generally be processed within 5–7 working days. The actual time taken to reflect in your account may vary depending on your bank or payment provider.

5. Non-Refundable Situations

• Completed trips
• Partially used services
• Cancellations due to customer delay or incorrect booking details

6. Force Majeure

Puravcab Travels shall not be responsible for refunds in case of delays or cancellations caused by events beyond our control such as natural disasters, strikes, traffic disruptions, or government restrictions.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Puravcab Travels

📧 Email: pramodban86@gmail.com

📞 Phone: +91 955-210-4248

These Terms & Conditions govern the use of services provided by Puravcab Travels. By booking or using our cab services, you agree to comply with these terms.

1. Booking & Confirmation

• All bookings are subject to availability.
• Booking confirmation will be shared via call, WhatsApp, or email.
• Advance booking is recommended for airport and outstation trips.

2. Cab Usage

• Cabs are provided only for the agreed route and duration.
• Any changes in route or trip plan may result in additional charges.
• Smoking, alcohol consumption, or illegal activities are strictly prohibited.

3. Pricing & Payments

• Cab charges depend on distance, duration, cab type, and travel route.
• Toll, parking, state taxes, and driver allowance are extra unless specified.
• Payment can be made in cash, UPI, or other agreed methods.

4. Cancellation & Refund

• Cancellations should be informed as early as possible.
• Cancellation charges may apply depending on timing and trip type.
• Refunds, if applicable, will be processed as per company policy.

5. Delays & Force Majeure

Puravcab Travels is not responsible for delays caused due to traffic, weather conditions, road conditions, vehicle breakdowns, or any circumstances beyond our control.

6. Customer Responsibilities

• Customers must provide accurate pickup and drop details.
• Any damage caused to the vehicle will be chargeable to the customer.
• Passengers are responsible for their personal belongings.

7. Safety

While we ensure experienced drivers and well-maintained vehicles, customers are advised to follow safety instructions during the journey.

8. Limitation of Liability

Puravcab Travels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

9. Changes to Terms

Puravcab Travels reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Puravcab Travels

📧 Email: pramodban86@gmail.com

📞 Phone: +91 955-210-4248